McGowan Group
01923 857 511
Complaints Procedure
CONTACT US
Contact us
Address
11a Beaumont Gate
Shenley Hill
Radlett
WD7 7AR
Phone
01923 857 511
07770 680 740
Email
Head office:
John@mcgowangroup.co.uk
Step 1
Contact us
We’re sorry that you’re not happy with our service. By making a complaint, you’re giving us the opportunity to investigate and improve our services for everybody.
Our aim is to resolve your complaint as quickly as possible.
To help us do this, please provide the following:
- A description of your concern
- What you would like us to do to put things right
- Your name
- A phone number and the best time to contact you
- Property Address relating to your complaint
Step 2
What happens next
Once you’ve made a complaint, we'll aim to contact you within 3 working days. We’ll confirm that we’re looking into your complaint, and we’ll let you know when you can expect a response.
We will always contact you to discuss our final response, providing an explanation of what we have found, what we plan to do as a result and why we made the decision. This may be over the phone, by our secure email or by letter.
We aim to deal with complaints as quickly as possible, this will usually be 15 days, and no longer than 8 weeks. We’ll keep you updated on our progress.
Step 3
If you're not happy with our outcome
We’re sorry if you’re not happy with the decision we've taken. If you wish to take your complaint further, you can ask the Property Redress Scheme to look into it for you.
The Property Redress Scheme is a free, independent service for resolving disputes between customers and Landlords.
You'll need to contact them within 12 months of our final response letter – and they'll ask to see the letter as summary of our investigation of your complaint.
Property Redress Scheme
Info@theprs.co.uk
0333 321 9418
Disclaimer:
We are not a letting agent, we are a privately owned company. All properties shown as available (residential and commercial) are all owned by the McGowan Family.
We do not charge letting fees, reference fees or admin fees.
We are regulated by the LLAS, NLA, RLA and Property Redress Scheme.